When you create a proposal, you set one of two payment terms that you feel comfortable working with.
Clients choose who to hire and the payment term is one of their considerations.
1. 50/50 (Premium Providers Only)
Clients pay half of the total job price to get the job started. You receive the first payment when the job is activated, and begin the work.
Once the job is complete, the client will 'mark job as complete' in the workroom and pay the second half, which will then be released to you right away as well.
Keep in mind with 50/50 jobs the client did not fund the second half on job activation, and SoundBetter is not holding those funds.
We recommend you send the song minus a few seconds at the end (cut the ending) or at least not send the full resolution usable tracks until the second payment is complete.
2. Post Pay (100% Guarantee)
Clients pre-fund the entire job to SoundBetter, and you will be notified.
The payment is not released to you, but you will begin work, knowing the client was serious enough to fund the job (and is not likely doing the same with several providers).
Once the client receives the final product and is satisfied, they will 'mark job as complete' and the payment will be released to you.
If the client is not satisfied, they can contact SoundBetter and we will do our best to make sure they are satisfied. We will reach out to you as well. Unless we have a reason to think the client is not being honest about their dissatisfaction, we will refund their pre-funded payment. Repeat unsatisfied customers will be marked as so in the reviews and eventually banned from SoundBetter.
This payment term is like a 100% satisfaction guarantee offered by you since the client controls if and when to release payment to the you.
It does give you extra assurance they are serious about their hire of you since they pre-funded the job, and there are unlikely to have asked several providers to do a 'test mix' at the same time.
We recommend sending MP3s rather than full resolution tracks until the client marks the job as complete.
Note - If a client doesn't pay you through SoundBetter we cannot help you if there is a dispute or problem and you will not receive a verified review.
Verified positive reviews will bring you future jobs and we display them first in the clients' 'proposals' page and mark them as 'recommended'.
Never accept payment outside SoundBetter or do a test mix without the client at least funding a 'post pay' job. These are likely fraud and we cannot help you if the client doesn't pay.
Be safe. If someone asks to transact outside of SoundBetter's payment system, don't agree and report them.